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We accept return on products. Customers have the right to apply for return within 7 days after the receipt(Once beyond 7 days, we won't offer free exchange or free return service, please keep a good contact during this period).

Refund Policy Buyer pay the shipping cost Seller pay the shipping cost Photo provided Exchange available Communication


Contact within 7 days after the receipt

Change style, color or size

Shipping wrong items

Quality problem

Artificial reason






1.If you want to return it within 7 days, please keep the item in original condition, items which had been used or washed is not allowed to return any more.

2.20% restocking fee will be applied for all returned merchandise. Because Kiwirata doesn't sell refurbished or previously owned products.

3.For hygiene purposes, we do not accept returns or exchanges of panties and boxers except when there is a manufacturing defect.


Return & Exchange Method

Step 1

Please contact our Kiwirata services representatives within 7 days of receipt of your hair via mail.


Please indicate the reason you want to exchange or return, please attach any applicable files.

Step 2

Our customer services representatives will process your return/exchange request within 1-2 business days.(except for holidays and vacations)

After the return/exchange request has been authorized, our customer service will send you a Return&Exchange address to you.

Step 3

Please ship the items back to the address we provide to you, please include the order number.You're also responsible for the return shipping charge.

*We DO NOT accept the return packages without our Return Authorization.

*We DO NOT accept the return packages by freight collect.

Please do email us the tracking number to service@Kiwirata.com after you have shipped your package.